Right of Withdrawal 

Consumers have the following right of cancellation:

Right of Withdrawal 

You have the right to cancel this contract within fourteen days without giving any reason. The cancellation deadline is fourteen days from the day on which you or a third person you have indicated, other than the carrier, took material possession of the goods. To exercise your right of cancellation, you must inform us by way of a definitive statement (e.g. a letter sent by post, a telefax or an e-mail) about your decision to cancel this contract: 

Walberg Urban Electrics GmbH 

Alter Wandrahm 6

20457 Hamburg

Tel.: +49 (0)40 320 270 8 - 0



You may use the enclosed sample cancellation form for this, which is however not required. You may also complete and send the sample cancellation form or another definitive statement on our website at www.urban-electrics.com. If you make use of this option, we will promptly send you (e.g. via e-mail) a confirmation of receipt of such cancellation. To meet the deadline for cancellation, you only have to send notification that you wish to exercise your right of cancellation prior to expiry of the deadline.

Consequences of cancellation 

If you cancel this contract, promptly and no later than fourteen days after the date on which communication of your cancellation from this contract was received by us, we must refund all payments we have received from you, except delivery costs and additional costs ensuing from a different type of delivery you chose instead of the less expensive, standard delivery. For this refund, we will use the same payment method you used for the original transaction, unless something different was expressly agreed with you; in no case will charges be incurred to you as a result of this refund. We may withhold the refund until the goods have been returned to us or until you are able to provide evidence to us that you sent back the goods, depending on which is the earlier point in time. Promptly and in any case no later than fourteen days after the date on which you informed us of cancellation of this contract, you must send back or drop off the goods to us, Walberg Urban Electrics GmbH. The deadline is met if you send the goods prior to expiry of the fourteen-day deadline. You must bear the direct costs of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to ascertain the nature and functioning of the goods.